• 1Store web shop consumer customers have a 14-day replacement and return policy under the Finnish Consumer Protection law. The product to be returned must be unused, marketable and in its original packaging.

    Consumer Protection Chapter 6, Section 16 restricts the right of return:

    • Games, movies, software or other sealed products are non-returnable when the product package is opened.
    • Return services do not apply to electronic services that have already begun to be delivered, manufactured or customized to a customer’s order.
  • If you wish to return a product for any reason, please contact our customer service If you are shipping a product to be replaced or returned by mail, please use the ASIAKASPALAUTUS / CUSTOMER RETURN -address label in local post office instead of the standard address label. Attach the 1Store packing list, order confirmation or receipt to the shipment. You will receive a return receipt from the post office as a proof of your return. The product should be packed carefully to avoid damage during transportation.

    Customer return
    1Store/Macpeople Oy
    Fredrikinkatu 48A
    00100 Helsinki

    1Store pays the shipping costs in case of return. You will receive a return receipt in the post office as a proof of your return. Exchanges and returns take about 1-2 weeks to process. The money will be returned with the original form of payment, a payment to your bank account or a gift card. If you want to be credited in your bank account, be sure to provide your account number when returning