1Store web shop consumer customers have a 14-day replacement and return policy under the Finnish Consumer Protection law. The product to be returned must be unused, marketable and in its original packaging.
If you wish to return a product for any reason, please contact our customer service asiakaspalvelu@1store.fi. If you are shipping a product to be replaced or returned by mail, please use the ASIAKASPALAUTUS / CUSTOMER RETURN -address label in local post office instead of the standard address label. Attach the 1Store packing list, order confirmation or receipt to the shipment. You will receive a return receipt from the post office as a proof of your return. The product should be packed carefully to avoid damage during transportation.
Customer return
1Store/Macpeople Oy
Fredrikinkatu 48A
00100 Helsinki
1Store pays the shipping costs in case of return. You will receive a return receipt in the post office as a proof of your return. Exchanges and returns take about 1-2 weeks to process. The money will be returned with the original form of payment, a payment to your bank account or a gift card. If you want to be credited in your bank account, be sure to provide your account number when returning
© 2022 1Store. All rights reserved.
MacPeople Oy | Fredrikinkatu 48 A,00100 Helsinki
Webshop service:
webshop@1store.fi
tel. +358 10 230 7300
Customer service:
asiakaspalvelu@1store.fi
tel. +358 10 230 7300